Política de envío

Shipping Policy

Effective Date: 13/02/2025

1. Introduction Thank you for choosing AtmosNZ. We are committed to providing you with the best shopping experience possible. This shipping policy outlines our shipping methods, costs, processing times, and other important information.

2. Shipping Methods We offer the following shipping methods for your convenience:

We have a variety of shipping options suited to your location and delivery urgency.

    3. Shipping Costs Shipping costs are calculated at checkout based on the following factors:

    • Shipping method selected
    • Delivery location

    We deliver NZ Nationwide, including rural addresses.

    • NZ Nationwide Standard - $4.50
    • NZ Nationwide Overnight Couriers - $5
    • NZ Nationwide Free Shipping on Orders $50+ - FREE
    • Australia Nationwide Standard - $10
    • Australia DHL Express - $13
    • United States Standard Economy (Partial Tracking) - Free
    • United Sweets DHL Express (Full Tracking) - $12
    • Worldwide Standard Shipping - Free

    We ship to following international countries for Free for Standard shipping:

    The Cook Islands, Fiji, Samoa & Tonga, Vanuatu. Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden, Singapore & United Arab Emirates.

    Other international locales we also ship standard for Free: Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia & Zimbabwe.

    We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

    4. Free Shipping - We offer free NZ Nationwide Shipping on orders over $50. This promotion applies to standard shipping only

    5. Processing Time - All orders are processed within 3 business days. Please note that processing times may vary during peak seasons or holidays.

    6. International Shipping - We offer international shipping to select countries. Please note:

    • Additional customs fees, taxes, or tariffs may apply and are the responsibility of the customer.
    • Delivery times may vary based on the destination.

    7. Order Tracking - Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or through the carrier's tracking page.

    8. Lost or Damaged Packages - If your package is lost or damaged during transit, please contact us at [insert contact information] within [insert timeframe, e.g., 7 days] of the expected delivery date. We will assist you in resolving the issue.

    9. Returns and Exchanges - For information on returning or exchanging items, please refer to our Returns Policy.

    10. Changes to Shipping Policy - We reserve the right to modify this shipping policy at any time. Any changes will be reflected on this page, and the effective date will be updated.

    11. Contact Us If you have any questions or concerns regarding our shipping policy.